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Privacy Policy

At Sprouting Joy, we take your privacy seriously.

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Our privacy policy outlines the information we collect from you and how we use it to improve your customer experience. We do not share your personal data with third parties, nor do we use it for marketing purposes. We only use it to better understand our customers and their preferences, so that we can create the best shopping experience possible. We also ensure that any data we collect is securely stored and protected.

What is collected and How?

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We collect certain types of data to provide and improve our services. The following information is collected through our website:

  1. Personal Information:

    • When a customer places an order or creates an account, we collect personal information such as name, email address, shipping address, and optionally phone number. This information is necessary for order fulfillment, communication, and customer support.

  2. Usage Data:

    • Our website utilizes Google Analytics, which automatically collects certain information about visitors to our site. This includes location information (such as country or city), device information (such as device type or browser), and browsing behavior (such as pages visited and duration of visit). This data helps us analyze website traffic and enhance the user experience.

  3. Cookies and Tracking Technologies:

    • We use cookies and similar tracking technologies to enhance your browsing experience and collect additional data. Cookies are small text files stored on your device that help us remember your preferences, improve security, and analyze website usage. 

More information on Google Analytics Data

How we use the Data

We use the collected data for three primary purposes:

  1. Order Fulfillment, Communication, and Customer Support:

    • The personal information you provide when placing an order or creating an account, such as your email address, shipping address, and optionally, phone number, is used for order processing, fulfillment, and delivery. We may also use this information to communicate with you regarding your order, provide updates, and address any customer service inquiries or requests you may have. 

  2. Understanding Website Performance:

    • When you provide information while placing an order or creating an account, we may use your email for occasional promotional emails. These emails will include shop updates, current deals, and offers. We promise not to spam you! You can opt-out of these emails at any time but clicking the unsubscribe button.

  1. Understanding Website Performance:

    • We collect certain data, including location information, device information, and browsing behavior, to better understand and analyze the performance of our website. This helps us curate a better shopping experience and improve our services for our customers. The information collected is used in an anonymized and aggregated form, and it includes insights such as the regions our customers are from, the pages visited, and the duration of visits. These metrics help us identify trends, optimize our website's functionality.

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If you have any concerns about how your data is used or would like more information about our data practices, please reach out to us via our contact form.

Or if you choose to send us an email at SproutingJoyLLC@gmail.com please include "policy question: <section name (example data usage)>"

Sharing of Information

At Sprouting Joy, we take your privacy seriously and want to reassure you that we do not sell your personal information to third parties for advertising purposes. We are committed to protecting your data and using it only for the purposes outlined in this privacy policy.

It's important to note that certain third-party service providers have limited access to your personal information to facilitate and improve our services. In particular:

  1. Google Analytics:

    • We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics helps us analyze website traffic, user behavior, and other related statistics to enhance our website performance and provide you with a better shopping experience.

    • Please note that the data collected by Google Analytics is used solely for analysis purposes and is not used for advertising or marketing efforts. The information collected, such as location data, device information, and browsing behavior, is aggregated and anonymized to protect your privacy.

Rest assured that any access granted to Google Analytics is strictly limited to the analysis of website performance and is not used to target personalized advertisements.

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If you have any concerns about how your data is used or would like more information about our data practices, please reach out to us via our contact form.

Or if you choose to send us an email at SproutingJoyLLC@gmail.com please include "policy question: <section name (example data usage)>"

Data Security

We want to assure you that your data is handled with utmost care and protected by robust security measures implemented by our site platform, Wix.

Wix, as our trusted site platform, maintains a comprehensive set of security practices to safeguard your data. Here are some key security measures implemented by Wix:

  1. Dedicated Security Team:

    • Wix has a dedicated team of security professionals who continually monitor and enhance the security of the platform. They work to identify and mitigate potential vulnerabilities, ensuring that your data remains secure.

  2. Compliance Certifications:

    • Wix is a PCI Level 1 Merchant & Service Provider, which means they comply with the highest level of payment card industry security standards. They are also certified as ISO 27001 and ISO 27018 compliant, demonstrating their commitment to maintaining robust security controls and protecting your personal information.

  3. Physical Security:

    • Wix maintains strict security standards at their offices and data centers to prevent unauthorized access and data leaks. These physical security measures are in place to ensure the safety and integrity of your data.

  4. Business Continuity and Disaster Recovery:

    • Wix has dedicated plans and procedures in place to ensure business continuity, incident response, and disaster recovery. These measures are designed to mitigate the impact of unexpected events and protect your data in the event of any unforeseen circumstances.

  5. ...

For more detailed information about Wix's security measures, including measures not listed above, you can visit their official support page linked below for your convenience. This resource provides comprehensive insights into the security practices and protocols implemented by Wix.

We want to assure you that we have chosen Wix as our site platform because of their strong commitment to data security. By leveraging their expertise, we can provide you with a secure and reliable online experience.

If you have any further questions or concerns about the security of your data, please feel free to reach out to us using the contact information provided at the end of this policy.

Your Rights as a Customer

As a user of our website, you have certain rights regarding your personal information. We are committed to respecting and honoring these rights. Here are the rights you have:

  1. Right to Access:

    • You have the right to request access to the personal information we hold about you. If you would like to review or obtain a copy of your personal information, please contact us using the information provided at the end of this policy.

  2. Right to Rectify:

    • If you believe that the personal information we have about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact us if you need to rectify any information. In this case, identity verification may be necessary to prevent hacking attempts or fraud. You will be asked to retrieve a code via email or text if your phone number is on file.

  3. Right to Restrict Processing:

    • You have the right to request the restriction or limitation of the processing of your personal information. This means that we will temporarily suspend the processing of your data upon your request, for example, if you contest the accuracy of the information or if the processing is unlawful.

  4. Right to Delete:

    • You have the right to request the deletion of your personal information. We will comply with this request unless there are legitimate grounds for retaining the data, such as legal obligations or the need to resolve disputes.

  5. Cookie and Google Analytics Tracking Preferences:

    • We respect your choices when it comes to cookies and Google Analytics tracking. When you visit our website, a cookie consent pop-up will appear at the bottom of the screen, allowing you to deny all cookies or customize your cookie preferences.

    • You have the option to deny all cookies or choose to allow certain types of cookies while denying others. Please note that denying cookies may impact the functionality and user experience of our website.

    • Furthermore, we want to emphasize that while we do not sell customer data, we provide a "Do Not Sell My Personal Information" link at the bottom of our webpage. By clicking on this link, you can express your preference and opt-out of any potential future sale of personal information.

We are committed to processing your personal information in accordance with applicable data protection laws and regulations. If you would like to exercise any of the rights mentioned above or if you have any questions or concerns about your personal information, please contact us using the information provided below.

Privacy Policy Changes

We may update this privacy policy periodically to reflect changes in our data practices, legal requirements, or as necessary to provide enhanced transparency and protection for your personal information. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your data.

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Last Updated: 05/31/2023

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We will indicate the date of the last update at the end of this policy. Any changes or modifications to the privacy policy will become effective upon posting the revised version on our website. By continuing to use our services after the updated privacy policy has been posted, you are deemed to have accepted the changes.

If there are significant changes to the way we handle your personal information or if we are required by law to obtain your consent, we will provide a prominent notice on our website or seek your consent as required.

We encourage you to contact us if you have any questions, concerns, or requests regarding this privacy policy or the information we hold about you. You can find our contact information at the end of this policy.

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